A man and woman talking in a business setting

Hiring people is one of the most important things you’ll do as a business owner or team leader. Do it well and you’ll reap the benefits for years to come. Do it poorly and you’ll be paying the price of extra stress, long weekends, and lots of frustration. Interviewing is a key part to hiring, … Read more

two people shaking hands

Hey, everyone. It’s Brian back again. I’m covering people systems today. More specifically, I’m covering the first phase of the people resource lifecycle in your business which is hiring. I’m not just talking about full-time hires to your business. I talked a little bit about this last week. I want to touch on it again … Read more

Org chart

Hey everybody. This is Brian, back again with another topic to help you optimize your business to get better outcomes. I’m super excited about the topic this week and what I’ll cover the next few weeks which will tie into it. It’s one of my favorite aspects of business. This week’s topic is people management. … Read more

Changing Leaves

Hey folks, it’s Brian back again for a new weekly topic. Today I’m going to cover an important topic related to process improvement and optimizing systems within your business. This topic is change management. Change management is really about looking at changes that you’re making in your business and making sure that the right people … Read more

Automated assembly line

Hey folks! It’s another week and another topic related to systems thinking. This week we are going to talk about how to automate a business process. I’m going to give you a framework you can use so that you can look at what you’re doing and identify where and how you want to automate processes. … Read more

Removal of an item

Hey folks! Today I want to talk some about how to improve business processes. I’ll cover the mental model that I use any time I’m trying to improve a process. Improving business processes and systems is how you get more efficient, and that efficiency is going to help you save time, save money, get more … Read more

Supplier, Inputs, and Process Steps in Excel

Today I am covering another systems thinking tool called the SIPOC. This is a tool that I was introduced to during my Six Sigma days when I went through the process of getting Six Sigma certified. It’s one of the main tools that’s used in the world of Six Sigma. It’s used as a process … Read more

People swimming in a pool

Hey folks, it’s Brian back again with more tools, tips, and information on how you can Optimize for Outcomes in your business. This week we’re going to talk about another tool. The tool this week is the swimlane diagram. This is a tool I used a lot in my corporate career and have used it … Read more

You'll get better solutions by doing a root cause analysis with the five whys

It’s a new week and a new topic. This week we’re going to talk about root cause analysis. At its highest level, root cause analysis is about digging down into a problem or an issue that you’re having to understand what really is causing that issue. It’s understanding the cause versus understanding the symptoms. Anytime … Read more

Efffectiveness vs Efficiency - these are two different things

Today we’re going to talk about effectiveness versus efficiency. This is something that I often have to educate my customers on and a lot of people have either misunderstanding or they use these words interchangeably. They really are two different things so I want to help you understand why they’re different and why that matters … Read more