Align systems in your business

One of the biggest sources of waste in a business is the misalignment of process steps, system outcomes, and desired outcomes. When things are misaligned, everything takes longer than it should. This costs you more money to get things done, makes things slower, and reduces the ability to scale your business. Alignment of process steps … Read more

Use Efficiency to Increase the Profits of Your Business

I talked earlier in the week about when to use systems thinking in business. One of the outcomes you can achieve by paying systems thinking is to increase profits. I want to dive deeper into that today. Profits is a word that is used in different ways, so let’s start by defining profit. Profit is … Read more

Brian wondering when

After folks start to learn the ins and outs of systems thinking, one of the next questions asked is “When can I use systems thinking in my business?” Before I get into the answer, let’s do a quick recap of what systems thinking is and what a system is. Systems Thinking is using a “systems” … Read more

Traffic, Conversion, Delivery, Accounting

This week we’re looking at the Framework for Systems Thinking in Business. I want to highlight the four most important systems for any business to have. As you might have heard me say before, these systems are in every business, no matter what industry or what size. If you don’t have these systems, then you … Read more

When I first started working in the corporate space as a sales engineer, I realized quickly that I would need a common way to look at very different businesses. As a sales engineer, it was my job to go in and close deals while laying the technical foundation for the project management work that followed. … Read more


As your business continues to grow in complexity and your systems grow with it, you want to consider how your systems connect to other systems. In the case of accounting systems, one of the most important connections you’ll want to ensure happens is connecting accounting data with the data in your CRM (Customer Relationship Management). … Read more

Money and a calculator

Happy 4th to all my American friends! This week, I’ll be covering accounting systems. This is one of those topics that, depending on where your business is, will make your accounting system look very different. If you’re just starting out, it shouldn’t take you more than a few hours to get completely sorted with accounting. … Read more

Lists on a Trello board

Earlier this week, I mentioned using Trello as the core of a system to manage processes. Today I’m going to cover how to set up Trello in a way that helps you manage processes. If you want a refresher or need to catch up on this week’s topic, go here. Before You Open Trello You’ll … Read more

Swimlane Diagram

This week I’m going to cover another subset of Knowledge Management: Process Management Systems. Process management is about setting up the right system or systems to manage the information about your processes. This includes documentation of how processes work (or should work), the development of new processes, tracking of process instances “in flight”, and business … Read more

Impact Effort Matrix

I’ve got another matrix for you today that you can use to help prioritize what you should be working on – the Impact Effort Matrix. Just like the Eisenhower Matrix, the Impact Effort Matrix can be used to prioritize work on any level. Use it to prioritize your day, week, or month. Use it to … Read more